We want to help our customers as quickly as possible and without waiting. That's why we've adapted our contact options so that you get directly to the right help the first time.
You are welcome to use our chat, send us an email, or call us.
Our phone line is open on weekdays from 8:00 a.m. to 3:00 p.m.
Email: mail@paket.se
Tel. +46 10 884 81 31
You are welcome to use our chat, send us an email, or call us.
Our phone line is open on weekdays from 8:00 a.m. to 3:00 p.m.
Email: mail@paket.se
Tel. +46 10 884 81 31
All you need to track your package is the tracking number that belongs to your shipment. You have received a tracking number as part of your order confirmation. You can track your parcel by clicking "tracking" at the top menu bar. Here, you can read much more about tracking, how to track your parcel, how the tracking works, and view the most recent updates on your package.
If your package is delayed, there can be multiple reasons behind the delay. Most of the times, the explanation for the delay will appear as part of your shipment's latest tracking scan. If that is not the case, you can find out more by contacting our customer service on email. We will respond to your inquiery within 24 hours.
If you need help filling out your customs documents, we advice you to follow our guide to fill out customs documents. You have received this as an attached document in your order confirmation. If you cannot find the guide, you are welcome to contact our customer service to receive it from them. Please keep in mind that our customer service employees are not allowed to fill out your customs documents or help finding the exact information, HS-codes etc.
If you have not received your package label, it is most likely because we have to create your order manually. If such a rare case, you will receive your label within 60 minutes within working hours, which are every monday-friday from 08:00-16:00. If you have ordered during the weekend, we will create and send you your package label as soon as possible on Monday morning.
In case this does not meet your needs, you are welcome to contact customer service by email and have your order cancelled.
Yes, in some cases that is possible, but you are not able to do it yourself. In case you want to change the delivery address or the chosen pickup location, you need to contact our customer support.
If you have received your package and it has been damaged during transportation, you have to start a claim with our customer support. To do so, please log on to our website and go to "My Pages". Here, you click " View My Orders" and find the correct order. Then click "choose" on the far right and click "start investigation of lost package" - and yes, we know this seems a bit strange, which is also why we are working to update our claim system to have each its individual reason for claim. Sorry for the inconvenience and thank you for you understanding.
If you have any other questions that have not been answered in the above section, please don't hesitate to contact us directly.